FAQ

Do you have a paper catalog available?
Yes, you can order it from ARTURE Art & Nature s.r.o. or download it here. You can contact us by phone or email.

 

The order is not yet complete, can it still be shipped?
Yes, it can be shipped.

 

Can I still change my order?
You can, if the order has not been shipped.

 

I have not received an order confirmation, what should I do?
In this case, please contact our sales department.

 

When and how will it be delivered?
You can find more details on the shipping information page.

 

I have lost my log in details / password, how can I get it back?
Click on "forgotten password" at the top right of the homepage.

 

Are antler products made from fellings?
Yes, our products are made from natural fellings.

 

How long will it take for the goods to arrive?
The goods are mostly shipped within three working days. Of course, everything can be added to the specific situation (holidays, vacations).

 

Is there a possibility of furnishing the entire interior?

Yes, there is, we also offer various benefits here.

 

Do you also send goods abroad?

Yes, we do.

 

How does wholesale work?
The first step is registration, then contact us (by phone, e-mail), then we offer you wholesale with conditions that we agree on in advance.

 

Do you also offer gift vouchers?

Yes, this option is available. At the moment, we only offer paper vouchers.

 

Do you also produce custom-made goods?

Yes, we produce custom-made goods. We have more than 25 years of experience in the field of furniture, lighting and other products.